OVERVIEW: We are delighted to provide your hospital with unlimited access to the HCAHPS Breakthrough Leadership™ Webinar Series. This dynamic, high-impact, innovative, 13-part practical leadership education series is designed to achieve breakthrough in sustainable improvements for your HCAHPS patient experience scores. Note: This series is currently underway, so once you register, you will have immediate access to the first five webinars in the series.
Who Should Attend: CEOs, CNOs, Directors of Quality, Patient Experience Coordinators and members of your service excellence improvement teams.
Introduction to the HCAHPS Breakthrough Leadership™ Webinar Series
To learn more about the webinar series, attend this complimentary 45-minute introduction webinar by series creator Brian Lee, who will review the subject matter of each domain. He will explain how the series will raise and sustain your HCAHPS scores and improve patient satisfaction and staff engagement, and how it can be utilized for additional onsite education. Details for the call:
February 11, 2020, 9:30 a.m. Central
Conference Call Number: 888-433-2192
Participant Number: 7571921
For the introduction webinar, you will need to download and print the series brochure: HCAHPS Breakthrough Leadership.
This brochure contains a full list of the domain topics, dates and benefits. The HBS12 Webinar Master contains information on who should register for each domain, and how to organize for maximum implementation in each operational area. The FAQs link will assist you in answering questions.
Webinar Series Registration Instructions
There is a one-time LHA registration that is required per hospital for the entire series. Upon your completed registration with the LHA, you will be sent a registration link and a specific code to complete the registration required for Customer Learning Systems. This link and code may be shared with any and all employees in your hospital who will benefit from the information contained in this series.
As the first five webinars have already aired, once your hospital is registered through the LHA and subsequently Customer Learning Systems, you will have immediate access to any of them via the On Demand Library, along with the learning guide and education tools. Your hospital will have an unlimited number of registrations for this series, so be sure every leader and department registers with Customer Learning Systems in order to receive the notices of each webinar the day before and the day of its airing.
For questions relating to the content of the webinar series contact Bruce Lee with Custom Learning Systems at 403-241-6212 or email@example.com