Strategies to Measure & Improve ED Performance

WHO SHOULD PARTICIPATE: CMOs, CNOs, compliance officers, emergency department personnel, joint commission coordinators, medical records staff, quality improvement personnel, risk managers, and legal counsel

 

OVERVIEW: In the post-pandemic world, the healthcare system remains at or over capacity, leaving many organizations struggling with how to meet patient demand. The system is plagued by many issues, including an aging population; exacerbation of acute health conditions; lack of access to primary care providers and urgent care; and staffing issues like shortages, turnover, and burnout. Additionally, the emergency department (ED) is an open door for those in need of healthcare, and overcrowding has become the norm. Overcrowding in the ED creates additional risks for a healthcare organization, including lack of quality and safe care, regulatory violations, patient dissatisfaction, low staff engagement, physician dissatisfaction, and more. This webinar will share how to overcome these obstacles and more.

 

LEARNING OBJECTIVES:

  • Discuss the impacts of throughput issues and inefficiencies in your ED, including long length of stay, patients left without being seen, boarders, and overcrowding;
  • Describe how length of stay and patient departures before being seen impact the hospital’s bottomline;
  • List major factors contributing to overcrowding in the ED and describe the importance of front-end triage accuracy;
  • Review best practices to mitigate risks in the ED; and
  • Describe how to benchmark appropriate productivity and discuss the benefits.

 

 

MEET YOUR FACULTY: Dawn Isaacs, RN, Senior Manager, Health Care Consulting Performance Excellence, Speaker Bio  

 

CONTINUING EDUCATION: Nursing: Up to 1.0 contact hour will be awarded for this offering by the Louisiana Hospital Association for complete attendance and evaluation of the program. The LHA is approved by the Louisiana State Board of Nursing – CE Provider #39. Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.
When
5/21/2024 10:00 AM - 11:00 AM
Central Daylight Time
Where
Virtual Event UNITED STATES
Registration not available.

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VIRTUAL OFFERING: Access information for the webinar will be provided to each registered participant in advance of the event. To prevent emails from going into your junk or spam folders, have your IT staff whitelist the email address [email protected] and any emails coming from LHAonline.org. Access information and program materials are not meant to be shared with anyone other than registered participants. Program materials are the intellectual property of the speakers and are intended only for those who register and participate in the webinar. Sharing this information with others within your organization will result in being charged an additional registration fee.

REGISTRATION: Registrations are accepted online only. VISA, Master Card, Discover, and American Express are accepted. Email confirmations will be sent to registrants upon completion of registration. To ensure timely delivery of instructions and handouts, and inclusion on the attendee list, registrations should be completed online one week prior to the event.  

CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $40 per person unless the webinar is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.