2020 HCAHPS Webinar Series

2020 HCAHPS Webinar Series

OVERVIEW: We are delighted to provide your hospital with unlimited access to the HCAHPS Breakthrough Leadership™ Webinar Series. This dynamic, high-impact, innovative, 13-part practical leadership education series is designed to achieve breakthrough in sustainable improvements for your HCAHPS patient experience scores. Note: This series is currently underway, so once you register, you will have immediate access to the first five webinars in the series.          

Who Should Attend: CEOs, CNOs, Directors of Quality, Patient Experience Coordinators and members of your service excellence improvement teams.

Introduction to the HCAHPS Breakthrough Leadership™ Webinar Series
To learn more about the webinar series, attend this complimentary 45-minute introduction webinar by series creator Brian Lee, who will review the subject matter of each domain. He will explain how the series will raise and sustain your HCAHPS scores and improve patient satisfaction and staff engagement, and how it can be utilized for additional onsite education. Details for the call:
 
February 11, 2020,  9:30 a.m. Central
Conference Call Number: 888-433-2192
Participant Number:  7571921
 
For the introduction webinar, you will need to download and print the series brochure:  HCAHPS Breakthrough Leadership. This brochure contains a full list of the domain topics, dates and benefits. The HBS12 Webinar Master contains information on who should register for each domain, and how to organize for maximum implementation in each operational area. The FAQs link will assist you in answering questions.

Webinar Series Registration Instructions
There is a one-time  LHA registration that is required per hospital for the entire series. Upon your completed registration with the LHA, you will be sent a registration link and a specific code to complete the registration required for Customer Learning Systems. This link and code may be shared with any and all employees in your hospital who will benefit from the information contained in this series.
 
As the first five webinars have already aired, once your hospital is registered through the LHA and subsequently Customer Learning Systems, you will have immediate access to any of them via the On Demand Library, along with the learning guide and education tools. Your hospital will have an unlimited number of registrations for this series, so be sure every leader and department registers with Customer Learning Systems in order to receive the notices of each webinar the day before and the day of its airing.
 
If you have questions about the LHA registration process, contact  [email protected]  or [email protected].  

For questions relating to the content of the webinar series contact Bruce Lee with Custom Learning Systems at 403-241-6212 or [email protected].
 

 
When
2/11/2020 9:30 AM - 10:30 AM
Central Standard Time
Where
LHA//Customer Learning UNITED STATES

Program

Tuesday, 18 February 2020

Description
2020 HCAHPS Webinar Series
The entry of the program name and date enables the correct publishing on the applicable online calendar.

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VIRTUAL OFFERING: Access information for the webinar will be provided to each registered participant in advance of the event. To prevent emails from going into your junk or spam folders, have your IT staff whitelist the email address [email protected] and any emails coming from LHAonline.org. Access information and program materials are not meant to be shared with anyone other than registered participants. Program materials are the intellectual property of the speakers and are intended only for those who register and participate in the webinar. Sharing this information with others within your organization will result in being charged an additional registration fee.

REGISTRATION: Registrations are accepted online only. VISA, Master Card, Discover, and American Express are accepted. Email confirmations will be sent to registrants upon completion of registration. To ensure timely delivery of instructions and handouts, and inclusion on the attendee list, registrations should be completed online one week prior to the event.  

CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $40 per person unless the webinar is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.